What is the digital service counter?

All EU-member states have a digital service counter for service-providing business owners, the so-called Point of Single Contact. The Dutch Point of Single Contact is this website, www.answersforbusiness.nl. Here you can find information about the procedures that are subject to the Services Act. For these procedures you can also make use of Message Box to digitally apply for documents such as permits.

The European Commission website contains a list of all Points of Single Contact in the EU.

Does the Services Act apply to you?

The Services Act applies to almost all service-providing business owners in the EU Member States, Iceland, Liechtenstein and Norway. A number of sectors are not covered by the Act. These are:

  • financial services;
  • digital communication services;
  • transport;
  • employment agencies;
  • audio-visual services;
  • gambling activities;
  • private security services;
  • civil-law notaries;
  • health care;
  • social services (social housing);
  • services of general importance;
  • taxation-related activities;
  • employment law;
  • cross-border placement of workforces.


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