You can evaluate your anti-aggression and anti-violence initiative using the (Dutch-language) self-assessment system (Zelfinspectie Aanpak Agressie en Geweld) of the SZW Inspectorate. The results of this assessment can help you to make improvements where necessary.
Aggression and violence in shops
FHKN Partner in Training offers a free online training tool (in Dutch), called 'Working safely in the retail trade' (Veilig werken in de detailhandel). This tool teaches your staff members how to interact with customers and how to act in case of aggression and violence in your shop.
Contact Answers for Business
Call +31 88 602 44 44